BLI-225
COMMUNICATION SKILLS
BLI 225 Solved Free Assignment 2023
BLI 225 Solved Free Assignment January 2023
Q 1.1.a). Say whether the following statements are true or false according to the passage. Correct the false statements.
i). Language is a highly sophisticated form of human sign communication.
ii). Ethnologists are interested in the study of animal behavior.
iii). How language began is obscure.
iv). The main function of language is to convey emotions and feelings.
v). Phatic communication is similar to „groom talking‟ of monkeys.
Ans.1.1.a)i) True
ii) True
iii) True
iv) False. The primary function of language is to impart factual information and to convey essential commands.
v) True.
Q 1.b). Answer the following questions:
i). List four reasons why human need to „talk‟?
ii). Besides „talk‟ how else do humans convey emotions?
iii). What is phatic communication? Give your own example of phatic communication.
iv). What is the primary function of writing?
v). Give an appropriate title to the passage
Ans.1.b)
i) Humans need to talk to impart factual information, convey essential commands, communicate emotions and feelings, maintain social contact on a friendly level.
ii) Humans can convey emotions through screams, grunts, sobs, gestures, and so on.
iii) Phatic communication is the meaningless small talk of everyday life that is primarily a device to maintain social contact on a friendly level. An example of phatic communication could be “Hi, how are you?” when greeting someone.
iv) The primary function of writing is to communicate information or ideas to others.
v) “The Origin and Functions of Language”
Q 2. Explain the different types of communication.
Ans. Communication is the process of exchanging ideas, thoughts, feelings, and information between two or more individuals. It is an essential aspect of our daily lives, and without it, we would not be able to interact with others effectively.
There are various types of communication that individuals use to interact with others. BLI 225 Solved Free Assignment 2023
Verbal Communication
Verbal communication is the exchange of information through the spoken or written word.
It is one of the most common forms of communication, and it is used in everyday conversation, presentations, meetings, and speeches.
Verbal communication can be further divided into two types: oral and written communication.
Oral Communication: Oral communication involves the use of spoken words to express ideas, thoughts, and feelings.
It includes face-to-face conversations, phone conversations, video conferencing, and public speaking.
Oral communication can be formal or informal and is used in various settings such as schools, workplaces, and social gatherings.
Written Communication: Written communication is the exchange of information through written words. It includes letters, emails, memos, reports, and other forms of written communication. BLI 225 Solved Free Assignment 2023
Written communication is often used in formal settings such as in the workplace, academia, and legal settings.
Nonverbal Communication
Nonverbal communication refers to the exchange of information without the use of words. It involves the use of body language, facial expressions, gestures, and tone of voice to convey a message.
Nonverbal communication can convey various emotions such as anger, sadness, joy, or anxiety. It can also indicate a person’s level of confidence, interest, or engagement in a conversation.
Body Language: Body language includes gestures, facial expressions, posture, and eye contact. It is used to convey a person’s emotions, attitude, and personality.
For instance, crossed arms and a frown could indicate that a person is defensive or unhappy, while a smile and open body posture could indicate that a person is happy and open to communication.
Tone of Voice: Tone of voice refers to the pitch, volume, and rhythm of the spoken word. It is used to convey a person’s emotions and attitudes towards a topic or individual. BLI 225 Solved Free Assignment 2023
For instance, a high-pitched, fast-paced voice could indicate excitement or enthusiasm, while a low, monotone voice could indicate boredom or disinterest.
Visual Communication
Visual communication is the exchange of information through visual aids such as pictures, diagrams, videos, and other graphical representations.
It is often used in presentations, marketing, advertising, and educational settings. Visual communication can be further divided into two types: static and dynamic communication.
Static Communication: Static communication refers to visual aids that do not move, such as pictures, diagrams, and charts.
It is used to convey information in a clear and concise manner and can be easily understood by individuals with varying levels of literacy.
Dynamic Communication: Dynamic communication involves visual aids that move, such as videos and animations. It is used to convey complex information and can be more engaging than static communication.
Dynamic communication can be used in various settings, such as in classrooms, marketing campaigns, and online tutorials.
Written Communication BLI 225 Solved Free Assignment 2023
Written communication is the exchange of information through written words. It includes letters, emails, memos, reports, and other forms of written communication.
Written communication is often used in formal settings such as in the workplace, academia, and legal settings.
Written communication can be further divided into two types: formal and informal communication.
Formal Communication: Formal communication involves the use of standardized language and grammar. It is used in professional settings and is often subject to strict rules and regulations.
Formal communication can include reports, business letters, and academic papers.
Informal Communication: Informal communication is less structured and formal than formal communication.
Nonverbal Communication
Nonverbal communication refers to the use of body language, gestures, facial expressions, and tone of voice to convey information without the use of words.
This type of communication is often subconscious and can be difficult to interpret accurately.
Non verbal communication can include things like a smile or frown, nodding or shaking the head, crossed arms or legs, and the tone and volume of a person’s voice.
It is important to note that nonverbal communication can differ between cultures and can sometimes be misinterpreted.
Written Communication BLI 225 Solved Free Assignment 2023
Written communication refers to any type of message that is written down and can include things like emails, text messages, memos, reports, and letters.
This type of communication is often used in a professional setting and can be formal or informal.
Written communication allows for the use of precise language and can be more effective than verbal communication in certain situations because it allows the receiver to go back and review the information at a later time.
Visual Communication
Visual communication refers to the use of images, graphics, and other visual aids to convey information.
This type of communication is often used in advertising and marketing and can be highly effective in getting a message across quickly and easily. Visual communication can include things like videos, infographics, and charts.
Electronic Communication BLI 225 Solved Free Assignment 2023
Electronic communication refers to any type of communication that takes place using electronic devices such as computers, smartphones, and tablets. This can include things like emails, text messages, video calls, and social media.
Electronic communication has become increasingly popular in recent years and has made it easier than ever to stay in touch with people all around the world.
Q 3. Describe the different barriers to listening.
Ans. Listening is a fundamental aspect of communication, which is essential for effective relationships, decision-making, and problem-solving.
However, listening is not always easy, and many barriers can hinder our ability to listen effectively.
Physical Barriers: Physical barriers are external factors that interfere with our ability to listen.
These can include loud noise, poor lighting, uncomfortable seating arrangements, and distractions such as phones, computers, or other people.
Physical barriers can make it difficult to concentrate, leading to an inability to listen actively and attentively. BLI 225 Solved Free Assignment 2023
To overcome physical barriers, we can create a conducive listening environment by eliminating distractions, adjusting lighting and seating arrangements, and ensuring a quiet space.
Psychological Barriers: Psychological barriers are internal factors that hinder our ability to listen. These can include biases, prejudices, preconceptions, emotions, and personal values.
Psychological barriers can make it challenging to listen objectively and empathetically, leading to misunderstandings and misinterpretations.
To overcome psychological barriers, we need to develop self-awareness, acknowledge our biases and preconceptions, and strive to listen with an open mind and a non-judgmental attitude.
Linguistic Barriers: Linguistic barriers refer to problems with language comprehension and expression.
These can include unfamiliar vocabulary, technical jargon, regional dialects, and language barriers for non-native speakers.
Linguistic barriers can make it challenging to understand the message, leading to confusion and misinterpretation.
To overcome linguistic barriers, we need to focus on the speaker’s message and ask for clarification when needed. We can also try to simplify the language and use visual aids or nonverbal cues to enhance understanding.
Cultural Barriers: Cultural barriers refer to differences in cultural backgrounds, beliefs, and values that can hinder communication.
These can include differences in communication styles, nonverbal cues, and expectations. BLI 225 Solved Free Assignment 2023
Cultural barriers can make it difficult to understand the speaker’s perspective, leading to misunderstandings and misinterpretations.
To overcome cultural barriers, we need to develop cultural awareness and sensitivity, respect cultural differences, and strive to understand the speaker’s cultural context.
Personal Barriers: Personal barriers refer to personal factors that can interfere with listening. These can include physical fatigue, mental fatigue, lack of interest, and boredom.
Personal barriers can make it challenging to stay attentive and engaged, leading to a lack of understanding and retention.
To overcome personal barriers, we need to take care of ourselves by getting enough rest, staying engaged and interested in the topic, and actively participating in the conversation.
Environmental Barriers: Environmental barriers refer to factors that are outside of our control and can interfere with listening. These can include interruptions, time constraints, and competing priorities.
Environmental barriers can make it challenging to stay focused and attentive, leading to incomplete or inaccurate understanding.
To overcome environmental barriers, we need to prioritize listening, set aside distractions, and communicate our needs for uninterrupted listening.
Technological Barriers: Technological barriers refer to problems with technology that can hinder our ability to listen effectively. These can include poor sound quality, slow internet connections, and technical glitches.
Technological barriers can make it challenging to stay engaged and attentive, leading to frustration and confusion.
To overcome technological barriers, we need to ensure that our technology is working correctly, test it beforehand, and have backup plans in case of technical issues.BLI 225 Solved Free Assignment 2023
Attitudinal Barriers: Attitudinal barriers refer to negative attitudes or beliefs that can interfere with listening. These can include close-mindedness, arrogance, and impatience.
Attitudinal barriers can make it challenging to listen objectively and empathetically, leading to misunderstandings and misinterpretations.
To overcome attitudinal barriers, we need to adopt a positive attitude, cultivate empathy and understanding, and practice active listening skills.
Information Overload: Information overload occurs when there is too much information to process and understand effectively.
Information overload can make it challenging to focus and retain information, leading to confusion and misunderstanding.
To overcome information overload, we need to prioritize information, focus on the essential details, and take breaks to process and reflect on the information.
Lack of Trust: Lack of trust occurs when there is a lack of mutual respect and confidence in the speaker or the message being conveyed.
Lack of trust can make it challenging to listen attentively and objectively, leading to skepticism and disbelief. BLI 225 Solved Free Assignment 2023
To overcome lack of trust, we need to establish trust through building relationships, active listening, and demonstrating respect and empathy.
Q 4. Prepare a presentation with at least 10 slides on any one of the following topics.
a). Telephonic skills
b). Social skills
c). Preparing your profile
Ans. I’ll prepare a presentation on “Telephonic Skills”
Slide 1: Title
Telephonic Skills
Slide 2: Introduction
> Brief explanation of telephonic skills
> Importance of telephonic skills
> Objectives of the presentation
Slide 3: Understanding the Purpose of the Call
> Importance of understanding the purpose of the call
> Types of calls (informative, persuasive, sales, complaint, etc.)
> How to prepare for a call (write down points, do research, etc.)
Slide 4: Preparing Yourself for the Call
> Importance of being prepared
> Preparing mentally (focus, confidence, positivity)
> Preparing physically (getting rid of distractions, good posture, clear voice)
Slide 5: Answering Calls Professionally
> Importance of answering calls professionally
> Greeting the caller (using a professional greeting)
> Identifying yourself (mentioning your name and organization)
> Asking how you can assist them
Slide 6: Active Listening
> Importance of active listening
> Paying attention to what the caller is saying
> Asking questions to clarify
> Paraphrasing to ensure understanding
Slide 7: Effective Communication
> Importance of effective communication
> Speaking clearly and confidently
> Using appropriate tone and language
> Being polite and courteous
Slide 8: Handling Difficult Situations
> Importance of handling difficult situations professionally
> Identifying and empathizing with the caller’s issue
> Keeping calm and patient
> Offering a solution or directing the caller to the appropriate department
Slide 9: Closing the Call
> Importance of closing the call professionally
> Summarizing the conversation
> Offering further assistance if necessary
> Saying goodbye and thanking the caller
Slide 10: Recap
> Summary of the main points covered in the presentation
> Importance of telephonic skills in personal and professional settings
> Final thoughts and recommendations for improving telephonic skills
Q 5. Write on any two of the given topics
a). Correspondence at the workplace
b). Writing skills
c). Preparing your Portfolio
Ans. a) Correspondence at the workplace
Correspondence at the workplace is an essential aspect of communication that involves the exchange of information, ideas, and messages between individuals or departments in an organization. BLI 225 Solved Free Assignment 2023
Correspondence may take various forms, including emails, letters, memos, and reports, and it is crucial for maintaining effective communication and building professional relationships within the workplace.
One of the key elements of effective correspondence at the workplace is clarity. It is essential to ensure that the message being conveyed is clear, concise, and free from ambiguity.
This can be achieved by avoiding jargon and technical language that may be unfamiliar to the recipient, using simple and straightforward language, and structuring the message in a logical and organized manner.
Another essential element of effective correspondence is professionalism. Correspondence should reflect the values, culture, and expectations of the organization and should be written in a professional tone that is respectful, courteous, and free from any offensive or inappropriate language.
It is also important to use appropriate salutations and sign-offs, depending on the nature of the correspondence and the relationship between the sender and the recipient.BLI 225 Solved Free Assignment 2023
Finally, the format and layout of the correspondence should be carefully considered. This includes using a clear and readable font, ensuring that the margins and spacing are consistent and appropriate, and including relevant information such as dates, reference numbers, and attachments if necessary.
b) Writing Skills
Writing skills are an essential aspect of communication that is required in various personal and professional settings. Writing is a means of expressing oneself and conveying information, ideas, and messages to a specific audience.
It is important to have strong writing skills, whether it is for writing emails, reports, letters, or other types of documents.
One of the key elements of strong writing skills is clarity. It is essential to ensure that the message being conveyed is clear, concise, and easy to understand.
This can be achieved by using simple and straightforward language, avoiding jargon and technical terms that may be unfamiliar to the reader, and structuring the message in a logical and organized manner.
Another essential element of strong writing skills is the ability to engage the reader.
This includes using a tone that is appropriate for the audience and purpose of the writing, using examples and anecdotes to illustrate key points, and using language that is interesting and engaging.
Finally, it is important to ensure that the writing is free from errors, including grammatical, spelling, and punctuation errors.
This can be achieved by proofreading the writing carefully and using tools such as spell checkers and grammar checkers to identify any errors that may have been missed.BLI 225 Solved Free Assignment 2023
Q 6. Write a letter to the prime minister of India requesting him for free COVID-19 vaccination for all the citizens of India.
Ans. The Honorable Prime Minister of India
Prime Minister’s Office,
South Block,
New Delhi – 110011
Dear Sir,
I am writing this letter to you on behalf of the citizens of India to express our sincere gratitude for the tireless efforts of the government in controlling the COVID-19 pandemic.
The outbreak of COVID-19 has had a significant impact on the health and well-being of the citizens of India, and we are grateful for the government’s efforts in mitigating the impact of the virus.
As you are aware, the vaccination drive against COVID-19 is currently underway in India, and it has been a significant step towards curbing the spread of the virus.
However, the cost of the vaccines has become a significant barrier for many citizens who are struggling to make ends meet due to the economic impact of the pandemic.
Therefore, I request you to kindly consider making the COVID-19 vaccine available for free to all the citizens of India. BLI 225 Solved Free Assignment 2023
This will not only ensure that every citizen has access to the vaccine but also encourage more people to come forward and get vaccinated, leading to better immunity and a faster recovery from the pandemic.
Providing free vaccination to all citizens of India would be a significant step towards ensuring that every citizen is protected from the virus, regardless of their financial status.
This will also help in achieving the goal of herd immunity, which is critical for ending the pandemic.
I urge you to consider our request and take necessary steps towards providing free COVID-19 vaccination to all citizens of India.
We believe that your leadership and vision will guide us through this challenging time, and we are confident that with your support, we can overcome this pandemic together.
Thank you for your time and attention.
Sincerely,
Poonia