: BUSINESS COMMUNICATION
BEGS 186 Solved Free Assignment 2023
BEGS 186 Solved Free Assignment January 2023
Q 1. Read the following passage carefully and answer the questions given below it
i) What is the role of great leaders in a company? Discuss.
Ans. i) According to the passage, the role of great leaders in a company is to effectively communicate with their team and use a variety of media and strategies to foster collaboration and achieve organizational objectives.
They should be able to gather and convey information, make informed decisions, and use modern collaborative software to communicate more efficiently.
Additionally, they should stay up-to-date with the latest motivational theories and leadership models to create a stable system and philosophy for their business enterprise.
They should also acknowledge the contributions of their employees by offering words of appreciation and praise, which can increase loyalty and inspire people to work even harder.
ii) What does the writer mean by “—-they are also adept at reading nonverbal cues.”
Ans. ii) By stating that great leaders are adept at reading nonverbal cues, the writer means that they are able to interpret and understand body language, facial expressions, tone of voice, and other nonverbal signals in addition to verbal communication.
This ability to read and interpret nonverbal cues can help them to better understand the thoughts and feelings of their team members, and to adjust their communication style accordingly.
iii) How do managers communicate with their clients and customers in today’s world?
Ans. iii) In today’s world, managers communicate with their clients and customers through various media, including e-mail, social media networks, and online collaborative tools like post-it notes.
They also use modern collaborative software like Skype and Google docs, and they write professional e-mails, relevant WhatsApp messages, effective business blogs, informative podcasts, and so on to connect with a wide variety of stakeholders.
iv) Discuss what managers should not do while communicating and why.
Ans. iv) Managers should not use delayed feedback, stilted and rude content, delayed action, or fewer personal pronouns in their communication, as this can come across as discourteous, impolite, and offensive.
Instead, they should focus on interpersonal relations, conversational tone, immediate feedback, prompt action, and the use of more personal pronouns and positive words to bring themselves closer to their subordinates and other members of the organization. BEGS 186 Solved Free Assignment 2023
v) Give an appropriate title to the passage and give reasons for your choice.
Ans. v) An appropriate title for the passage could be “The Importance of Effective Communication for Modern Leaders and Managers”.
This title reflects the main theme of the passage, which is that effective communication is critical to success in all aspects of life, particularly for those in positions of leadership and management.
b) Pick out words from the passage which mean the same as the following:
i) crucial (para 1)
ii) skilful (para 2)
iii) pleasant behaviour which brings about good-will (para 2)
iv) to a great extent (para 3)
v) local context(para3)
vi) informal (para 4)
i) crucial – critical
ii) skilful – adept
iii) pleasant behaviour which brings about good-will – amicability
iv) to a great extent – exponentially
v) local context – indigenous surroundings
vi) informal – grapevine
c) What have you learnt from the above passage about communication at the workplace? Give your personal views.
Ans. The passage emphasizes the critical importance of effective communication in all aspects of work and functionality.
It highlights that communication skills are among the most important skills for modern supervisors and that employees looking for career advancement require transferable skills such as the ability to analyze, write, persuade, and manage.
Great leaders are skilled at using a wide variety of media and strategies to communicate, including both verbal and nonverbal cues.
The passage also discusses the various methods that modern-day managers use to communicate more efficiently in real-time with colleagues and clients worldwide.
These include using collaborative software like Skype and Google Docs, online collaborative post-it notes, and social media networks to launch, promote, and collaborate with potential clients and customers.
Moreover, the passage stresses the importance of clear and honest communication to strengthen workplace relationships, acknowledge employee contributions, and motivate employees. BEGS 186 Solved Free Assignment 2023
It also cautions against delayed feedback, stilted and rude content, and delayed action, which can mark a manager’s expression discourteous, impolite, and offensive.
Additionally, the passage underscores the importance of managers keeping themselves abreast of the latest motivational theories and leadership models to create a stable system and philosophy for their business enterprise.
It suggests that managers should acknowledge employee contributions by generously offering words of appreciation, recognizing individual effort, increasing loyalty, and inspiring people to work even harder.
The passage also emphasizes the importance of a conversational tone, immediate feedback, prompt action, and the use of personal pronouns in communication.
It suggests that the use of more positive words can draw more encouraging responses from listeners.
Write short notes on any two of the following. Give examples:
i) Importance of Small Talk in Business
ii) Write a job profile of your mother/father
iii) Types of internal communication with
iv) Characteristics of a good report
Ans. Small talk, the seemingly unimportant chitchat that precedes or follows the actual business discussions, often gets a bad rap. Some people consider it as a waste of time, while others deem it unprofessional.
However, the truth is that small talk is not only necessary but also significant for building professional relationships and achieving business goals.
Small talk is an essential social lubricant that can help ease tension and foster a comfortable working environment.
Business negotiations and discussions can be stressful and high-pressure situations that leave people feeling uncomfortable and on edge.
Small talk allows people to build rapport and establish a personal connection with their colleagues, partners, or clients.
This personal connection can help to make the business interactions more comfortable and less stressful.BEGS 186 Solved Free Assignment 2023
In addition, small talk is an excellent way to get to know someone beyond their professional persona. Often, it is in these seemingly trivial conversations that people find common ground, shared interests, and personal connections.
These personal connections can lead to the development of long-lasting and productive business relationships.
Small talk can also help to break down cultural and language barriers. In a globalized business environment, professionals often interact with people from different countries and cultures.
Small talk can help to bridge the gaps created by differences in language, culture, and communication styles. It can help to create a comfortable environment where everyone feels understood and valued.
Another benefit of small talk is that it can help to establish credibility and trust. When people engage in small talk, they demonstrate that they are interested in the person they are talking to, and they value their input.
This interest and value can lead to a sense of trust and credibility that can carry over into the business discussions.
Small talk can also be a powerful tool for gathering information. In business, information is power, and small talk can be an excellent way to gather information that can be used to gain a competitive advantage.
For example, small talk can help to identify potential business opportunities, industry trends, or even competitors’ weaknesses.
One of the critical components of small talk is active listening. When people engage in small talk, they should actively listen to what the other person is saying.
Active listening involves paying attention to the speaker, asking open-ended questions, and responding appropriately.
Active listening can help to build trust, show interest, and create a positive and productive environment.
While small talk is important, it is essential to know when to move on to the business discussions.
Small talk should not take up too much time, and it should not become the focus of the meeting.BEGS 186 Solved Free Assignment 2023
Instead, small talk should be used as a way to establish a connection, gather information, and create a comfortable environment.
In addition to building relationships and rapport, small talk can also serve as a tool for gaining valuable information and insights.
When engaging in small talk, individuals can gain insights into the interests, opinions, and concerns of others.
This information can be invaluable in a business context, as it can help individuals tailor their communication and business strategies to better meet the needs and preferences of their colleagues, clients, and customers.
Small talk can also be an effective way to diffuse tension and conflict in a business setting.
By engaging in light and friendly conversation, individuals can build trust and reduce anxiety, making it easier to navigate challenging or sensitive topics.
Additionally, small talk can help individuals build a sense of camaraderie and shared experience, creating a more positive and productive workplace environment.
However, it is important to note that small talk should be used in moderation and with appropriate discretion.
In a fast-paced business environment, it can be easy to get caught up in small talk and lose sight of important objectives or priorities.
Additionally, small talk can sometimes lead to misunderstandings or miscommunications if not handled carefully.
As such, it is important to be mindful of the context and purpose of small talk, and to use it as a tool for building relationships and gathering insights rather than as a distraction or time-waster.
ii) Job Profile: Mother
Job Title: Homemaker
As a homemaker, my mother is responsible for managing and running our household efficiently. She takes care of all the household chores, including cooking, cleaning, laundry, grocery shopping, and budgeting. She also ensures that all family members’ needs are met, including emotional and physical well-being.
. Managing household budget: My mother is responsible for creating and maintaining a budget for our household expenses, including food, clothing, and utilities. She also ensures that all bills are paid on time.
. Cooking and meal planning: My mother is an excellent cook and prepares healthy and nutritious meals for our family. She plans the menu for the week and shops for groceries accordingly.
. Cleaning and organizing: My mother ensures that our home is clean and organized at all times. She assigns daily cleaning tasks to family members and takes care of the more significant cleaning tasks.
. Laundry and ironing: My mother is responsible for washing, drying, and ironing our clothes. BEGS 186 Solved Free Assignment 2023
. Emotional support: My mother provides emotional support to all family members. She listens to our problems and offers advice and guidance whenever needed.
. Excellent organizational and time management skills.
. Good communication skills.
. Patience and compassion.
. Ability to multitask and work under pressure.
. Good cooking skills.
. Strong problem-solving skills.
. Attention to detail.
. Ability to work independently and as part of a team.
Education and Experience:
There are no specific educational requirements for a homemaker. However, my mother has completed high school and has taken some cooking and budgeting courses to enhance her skills.
She has several years of experience managing and running a household, which has helped her develop her skills and expertise.
As a homemaker, my mother works from home and sets her schedule according to the needs of the family. She works long hours, including weekends and holidays, to ensure that all household tasks are completed on time.
Salary and Benefits:
Homemakers do not receive a salary, but they enjoy the benefits of a comfortable and well-maintained home. My mother receives the satisfaction of knowing that she is providing for her family’s needs and contributing to their overall well-being.
Conclusion: BEGS 186 Solved Free Assignment 2023
My mother’s job as a homemaker is essential to the smooth running of our household. Her organizational skills, attention to detail, and ability to multitask have made her an invaluable member of our family. She takes pride in her work and is dedicated to ensuring that our family is happy and healthy.
Q 3. Complete the following company profile with either the present perfect or past simple tense of the verbs in brackets:
e) has set up
f) has become
g) has increased
h) have grown
j) has developed
3b. Here are the answers to some questions. What are the questions?
i When ………………………………………….?
I joined the company six years ago.
ii What ………………………………………….?
I was an office assistant.
iii Which ………………………………………….?
I worked in After-sales.
iv How long ………………………………………….?
I worked in that department for 18 months.
It was just 6 kms from my home.
Ans. i When did you join the company?
ii. What was your position?
iii. Which department did you work in?
iv. How long did you work in that department?
v. Where was the workplace located?
3c Complete these sentences with the correct comparative or superlative form of the adjectives in brackets.
i IBM is one of the ……………………………..(big) computer companies in America.
ii A notebook computer is ……………………………..(expensive) than a desktop one.
iii I think a desktop computer is ……………………………..(good) than a Notebook.
iv In my opinion, telephone is the ……………………………..(important) piece of office
v The ……………………………..(fast) way to contact a client is by phone.
Ans. i IBM is one of the biggest computer companies in America.
ii. A notebook computer is more expensive than a desktop one.
iii. I think a desktop computer is better than a Notebook.
iv. In my opinion, the telephone is the most important piece of office equipment.
v. The fastest way to contact a client is by phone.
Q 4. You recently moved to a new city on a job transfer. Write an email to your friend informing him of this move. In your email:
I. Describe the new city
ii. Explain how life in this city is different compared to the previous city
iii. Invite your friend and family to visit you in the new city
iv. Say what your new job profile is.
Ans. Subject: Update on my Job Transfer and Move to a New City
Dear Sandeep, BEGS 186 Solved Free Assignment 2023
I hope this email finds you in good health and high spirits. I am writing to share some exciting news with you. Recently, I got a job transfer to a new city, and I have moved here with my family. We are all settling in nicely and enjoying the new surroundings.
The new city is called Jaipur, and it is located in the Rajasthan of the country. It is a vibrant and bustling city, full of life and energy. It has a rich history and culture, and there are many interesting places to visit and explore. The city is known for its delicious cuisine, friendly people, and great weather. I am sure you would love to visit us here and experience the city’s charm for yourself.
Life in this city is quite different compared to the previous one. The people here are more outgoing, and they seem to have a more relaxed and laid-back approach to life. The work culture is also different, and I have noticed that people here are more focused on achieving a work-life balance. There are many parks and recreational facilities in the city, and it is common to see people jogging, cycling, and engaging in other outdoor activities.
I would like to extend an invitation to you and your family to come and visit us in this new city. I am sure you will have a wonderful time exploring the city and its surroundings. We can show you around and introduce you to some of the city’s hidden gems.
As for my new job profile, I am now working as an Assistant Manager with Teknoia. The new role is challenging but exciting, and I am looking forward to making a positive contribution to the company. The work environment is great, and I have already made some new friends among my colleagues.
I hope to hear from you soon and look forward to catching up on all the news from your end. BEGS 186 Solved Free Assignment 2023
Q 5. Write a dialogue, in about 20 turns, between two friends discussing what professions they would like to get into in their lives after completing their education.
Ans. Friend 1: Hey, have you thought about what profession you want to pursue after completing your education?
Friend 2: Not really. I am still confused about it. What about you?
Friend 1: I am interested in becoming a software engineer. I love coding and programming.
Friend 2: That sounds interesting. I have always been fascinated by the field of medicine. I want to become a doctor.
Friend 1: Wow, that’s great. You will have the opportunity to help people and save lives.
Friend 2: Yeah, that’s what I love about it. But, it’s a very challenging profession, and the competition is tough.
Friend 1: That’s true, but if you are passionate about it, you can make it.
Friend 2: What about you? Is there anything else that interests you besides software engineering? BEGS 186 Solved Free Assignment 2023
Friend 1: Well, I also have an interest in finance. I like analyzing data and making financial predictions.
Friend 2: That’s amazing. You can work in banks or even start your own business.
Friend 1: Yeah, that’s the plan. I want to gain some experience in the field of software engineering, and then move on to finance.
Friend 2: I wish I had more interests like you. I feel like medicine is the only thing I can do.
Friend 1: Don’t worry, you can always explore more fields. Who knows, you might find something that you are passionate about.
Friend 2: That’s true. I’ll keep that in mind. So, where do you plan to work after completing your education?
Friend 1: I haven’t decided yet. There are many companies that I am interested in, but I have to research more.
Friend 2: Same here. I am still deciding whether I should work in a private hospital or a government hospital.
Friend 1: Both have their advantages and disadvantages. It depends on what you are looking for.
Friend 2: Yeah, I am still weighing my options. So, what’s your dream job?
Friend 1: My dream job would be to work for a tech giant like Google or Microsoft. What about you?
Friend 2: My dream job would be to work for an international organization like the WHO or the UN.
Friend 1: That’s amazing. You can make a real difference in the world with a job like that.
Friend 2: Yeah, that’s what I am aiming for. I want to contribute to the world in a positive way.
Friend 1: I am sure you will. And who knows, we might even end up working together someday. BEGS 186 Solved Free Assignment 2023
Friend 2: That would be great. Let’s work hard and make our dreams come true.